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Samantha Balderas

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#AskDCTA: How can I prevent my DCTA passes from getting lost or stolen?

Rider Insider

Have you ever wondered how DCTA operates during severe weather? Want to know about our travel tools? Now you can #AskDCTA! In our monthly blog content series, our customer service team answers frequently-asked rider questions to better engage with our riders and improve their experience when riding DCTA. For the month of May, Samantha Balderas […]

May 21, 2019 / By / Post a Comment
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#AskDCTA: How Kid-Friendly is DCTA?

Rider Insider

Wondering what you can and can’t bring on DCTA vehicles? Need to know more about our lost and found policy? Now you can #AskDCTA! In our monthly blog content series, our customer service team answers frequently-asked rider questions to better engage with our riders and improve their experience when riding DCTA. For the month of […]

April 23, 2019 / By / Post a Comment
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#AskDCTA: What are DCTA’s Updated Guidelines for Bringing Animals on Vehicles?

Rider Insider

Have questions for DCTA’s customer service team? You can #AskDCTA! In our monthly blog series, our customer service team answers frequently-asked rider questions to better engage with our riders and improve their experience when riding DCTA. For the month of March, Samantha Balderas – our customer communications specialist – gave us insight on DCTA’s updated […]

March 19, 2019 / By / Post a Comment
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#AskDCTA: What are DCTA’s Microtransit Services and How Can I Use Them?

Rider Insider

Have a question for DCTA’s customer service team?  Now you can #AskDCTA! In our monthly blog series, our customer service team answers frequently-asked rider questions to better engage with our riders and improve their experience when riding DCTA. For the month of February, Samantha Balderas – our customer communications specialist – provided insight on our […]

February 19, 2019 / By / Post a Comment
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#AskDCTA: What’s Up with the Changes to DCTA’s Fares?

Rider Insider

Have a question for DCTA’s customer service team?  Now you can #AskDCTA! In our monthly blog series, our customer service team answers frequently-asked rider questions to better engage with our riders and improve their experience when riding DCTA. For the month of January, Samantha Balderas – our customer communications specialist – provided insight on our […]

January 24, 2019 / By / Post a Comment