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#AskDCTA: What Customer Service Tools Does DCTA Offer Riders?

Rider Insider

Have you ever needed to know the best tips for first-time riders? Not sure how to use our GORequest system? Now you can #AskDCTA! In our monthly blog content series, our customer service team answers frequently-asked rider questions to better engage with our riders and improve their experience when riding DCTA. For the month of […]

November 28, 2017 / By / Post a Comment
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Ready for Black Friday? Hop a Ride on DCTA!

Rider Insider

The biggest shopping day of the year is almost here — and DCTA can help make it faster, easier, and less stressful for you than ever.  Just hop on our A-train, Connect Bus, Highland Village Connect Shuttle, Community On-Demand Service, and more to popular local shopping destinations, including Golden Triangle Mall, the Shops of Highland […]

November 21, 2017 / By / Post a Comment
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#AskDCTA: What Are the Top Five Things New DCTA Riders Should Know?

Rider Insider

Have you ever wondered how to use our GORequest tool to get your questions answered? Not sure what type of fare you need for your next trip? Now you can #AskDCTA! In our monthly blog content series, our customer service team will be answering frequently-asked rider questions to better engage with our riders and improve […]

October 31, 2017 / By / Post a Comment
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Capture This: October Photo Roundup

Rider Insider

We love seeing the photos that our riders post of their DCTA experience. These are some of the posts that were our favorite this month! Make sure to tag us in any of your future DCTA adventures, such as riding our bus or A-train, for a chance to be featured next month! Don’t forget to […]

October 27, 2017 / By / Post a Comment
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Transit Tracker vs. Where’s My Ride – What’s the Difference?

In The KnowRider Insider

We’re excited for the recent launch or our new Transit Tracker system which provides passengers with access to real-time information for the DCTA A-train, fixed-route bus and shuttle services. Passengers can track vehicles via phone, online, text and free mobile application. The real-time information in DCTA’s Transit Tracker system is powered by Swiftly who generates […]

October 19, 2017 / By / Post a Comment
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DCTA’s Top Picks for the Best Local Family Hangouts

Rider Insider

The weather is beginning to get cooler and your children are back in school, so weekends are some of your only chances to hang out as a family. We’ve got you covered on our top suggestions for family-fun spots along our many bus routes and A-train to make your time even more special!   Lake […]

October 16, 2017 / By / Post a Comment
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Transit Jargon Cheat Sheet for Passengers

Rider Insider

If you’re a DCTA rider or spend any time on a public transit website, you know that there are a lot of terms and phrases unique to the industry. This can be more than a little bit confusing for those new to transit. Don’t worry, we’re here to help you understand the most commonly used […]

October 10, 2017 / By / Post a Comment
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