Your Guide to Returning to Transit Safely

In The KnowRider Insider
June 9, 2020 / By / Post a Comment

Return to transit safely and #RideDCTA! As businesses in North Texas begin to reopen, we’re here to help you get back to your routine or as some are calling it the “new normal.” We’re taking the necessary precautions to make sure our vehicles are safe and clean for passengers so that when you’re ready, you can ride safely.

Stay Connected with the New Schedules

We understand recent service changes are not to the service level that fits ever rider’s need, but we are working diligently to make sure service is as safe as possible for the many communities we serve. Below is an overview of recent changes. Make sure to see if your route was affected to plan your trip in advance!

  • A-train service is provided hourly Monday through Friday from 6 a.m. to 9 p.m. Saturday service remains the same.
  • Denton and Lewisville Connect fixed-route service run the same routes with reduced service hours and frequency.
  • Denton Connect Routes 5 and 8 are temporarily suspended to reduce route duplications during COVID-19.
  • The University of North Texas (UNT) campus shuttles will transition to a summer schedule.
  • We will only offer on-demand bus service connections from the Downtown Denton Transit Center (DDTC) and Hebron station in Lewisville.
  • Service hours for Lewisville Lakeway On-Demand have been updated and passengers need to download the new DCTA On-Demand app.
  • Operational hours for Access services will be adjusted to match Connect Bus fixed route schedules.

What We’re Doing to Keep You Safe

We’ve worked diligently during the coronavirus (COVID-19) health emergency to keep our passengers and employees healthy and ensure a safe commute for our riders. We encourage passengers to maintain the recommended social distancing of six feet and wear a cloth face mask when onboard DCTA vehicles. Read our enhanced cleaning measures below that help keep you safe!

  • All buses and trains are receiving additional cleanings using a medical-grade disinfecting cleaner as well as a daily spray down using a broad-spectrum disinfectant that is effective against a range of microorganisms for an extended period of time.  
  • Additional cleaning (using medical-grade disinfectant) is being placed on high-touch areas such as door handles, crew rooms, countertops, driver consoles and steering wheels.
  • Clear vinyl protection barriers are installed on each bus to provide separation between the operator and boarding passengers/fare box. 

Check out some of our rock star staff working hard to keep our vehicles clean below!

That medical-grade disinfecting cleaner I mentioned earlier? Take a look at it in action!

How to Stay Safe Onboard DCTA

Though we are taking extra cleaning precautions, we recommend our passengers stay vigilant when protecting themselves from germs. Help us prevent the spread of coronavirus and other flu-like illnesses on our buses and trains by following the recommended tips from the Center for Disease Control and Prevention (CDC) in the video below.

Other Ways to Stay Safe When You #RideDCTA

I can’t talk about safety without mentioning it’s National Safety Month , which focuses on saving lives and preventing injuries, from the workplace to anyplace. The safety of our passengers and employees is our number one priority, which is why we’ve worked so hard to ensure our vehicles are clean! Practicing proper safety techniques will not only prevent you from spreading germs, it will also keep you safe in many other ways! Read our blog below to learn more.

I hope this has provided some insight into how we are protecting passengers during COVID-19. We’ve enjoyed seeing more passengers hop on board in recent weeks – we missed you! To learn more about what DCTA is doing in response to COVID-19, visit

Have you started going out now that businesses are reopening? Let us know in the comment section below!

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