Your Guide to Returning to Transit Safely

In The KnowRider Insider
June 9, 2020 / By / 2 Comments

Commute with confidence and #RideDCTA! As businesses in North Texas continue to reopen during the coronavirus (COVID-19) pandemic, were here to help move you forward safely. We’re taking the necessary precautions to make sure our vehicles are safe and clean for passengers so that when you’re ready, you can ride safely on transit you can trust.

Stay Connected with the New Schedules

We understand our recent service changes may not be to the service level that fits every rider’s need, but we are working diligently to make sure service is as safe as possible for the communities we serve. Below is an overview of our current schedules, including recent August and September service changes. Make sure to see if your route was affected to plan your trip in advance!

  • A-train service is provided hourly Monday through Friday from 5 a.m. to 9:44 p.m. with increased peak frequency. Saturday service remains the same. As bus service ends prior to A-train service, passengers can utilize DCTA’s now-permanent evening on-demand service from the DDTC to get to their final destination. The evening on-demand service operates Monday through Friday from 6:20 p.m. to 9:20 p.m. and is provided from the DDTC to existing stops along Denton Connect Routes 1, 2, 3 and 6. The pickup location for this service is at the DDTC, and riders may be dropped off at any of the stops along these routes.
  • Denton Connect Routes 4 and 7 schedules are operating on pre-COVID-19 service levels with a 30-minute headway during peak hours and 60-minute headway during off-peak hours. The schedules for Routes 3 and 6 were updated to enhance on-time performance. The schedules for Routes 1 and 2 will remain the same as they are currently. Routes 5 and 8 will no longer operate.
  • Lewisville Connect Route 21 and Route 22 schedules are operating on pre-COVID service levels with a 30-minute headway during peak hours, 60-minute headway during off-peak hours and better A-train connectivity at the Hebron and Old Town stations.
  • All UNT Campus Shuttle schedules are updated for the Fall 2020 semester. Key modifications include two new express routes: one that operates from Victory Hall to the Union, and another that operates from Lot 20 to the Union; and an extra vehicle was added to the Discovery Park route during mid-day peak service.
  • DCTA’s MK101 Shuttle, which provides service from Monsignor King Outreach Center (MKOC) to Our Daily Bread (ODB) in Denton, is back in operation.

What We’re Doing to Keep You Safe

We’ve worked diligently during the coronavirus (COVID-19) crisis to keep our passengers and employees healthy and ensure a safe commute for our riders. We encourage passengers to maintain the recommended social distancing of six feet and wear a face covering when onboard DCTA vehicles. We even recently installed automated hand sanitizer dispensers on all our buses and in all our facilities. Read more about our enhanced cleaning measures below that help keep you safe!

  • All buses and trains are receiving additional cleanings using a medical-grade disinfecting cleaner as well as a daily spray down using a broad-spectrum disinfectant that is effective against a range of microorganisms for an extended period of time.  
  • Additional cleaning (using medical-grade disinfectant) is being placed on high-touch areas such as door handles, crew rooms, countertops, driver consoles and steering wheels.
  • Clear vinyl protection barriers are installed on each bus to provide separation between the operator and boarding passengers/fare box. 

Check out some of our rock star staff working hard to keep our vehicles clean below!

That medical-grade disinfecting cleaner I mentioned earlier? Take a look at it in action!

How to Stay Safe Onboard DCTA

Though we are taking extra cleaning precautions, we recommend our passengers stay vigilant when protecting themselves from germs. Help us prevent the spread of coronavirus and other flu-like illnesses on our buses and trains by following the recommended tips from the Center for Disease Control and Prevention (CDC) in the video below.

Other Ways to Stay Safe When You #RideDCTA

The safety of our passengers and employees is our number one priority, which is why we’ve worked so hard to ensure our vehicles are clean! Practicing proper safety techniques will not only prevent you from spreading germs, it will also keep you safe in many other ways!  Some other ways you can stay safe when you #RideDCTA include:

  • Having your payment method ready to show the driver to limit exposure time
  • Utilize GoPass® for contactless payment options
  • Utilize the touchless hand sanitizer dispensers onboard all buses
  • Waiting for others to disembark before boarding and of course
  • Wearing a face covering, maintain social distancing and washing your hands frequently

Learn other ways to distance and stay safe by reading our blog below!

I hope this has provided some insight into how we are protecting passengers during the COVID-19 pandemic. We’ve enjoyed seeing more passengers hop on board– we missed you! To learn more about what DCTA is doing in response to COVID-19, visit RideDCTA.net.

Have you taken a trip on DCTA services recently? Let us know in the comment section below!

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2 Comments

  1. Gabriela Cruz says:

    But some people are still not wearing masks they are not being respectful to others.
    I depend on the train and access a lot and I feel weird and not safe about people not wearing masks.

    • RideDCTA says:

      Hi Gabriela! I’m sorry to hear that this has become an issue. Can you please submit this to our GORequest system with the time and date of the incident so we can look further into this issue? We want to make sure you are comfortable on DCTA vehicles! http://bit.ly/2v1z1xe

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