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Behind the Scenes: Meet Mobility Service Representative Gabby Perez
You don’t always think about who is behind the phone when calling a DCTA mobility service representative. You call, give feedback or request a ride and go about your day. We’re taking you behind the scenes to meet.
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#AskDCTA: What Customer Service Tools Does DCTA Offer Riders?
Have you ever needed to know the best tips for first-time riders? Not sure how to use our GORequest system? Now you can #AskDCTA! In our monthly blog content series, our customer service team answers frequently-asked rider questions.
