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customer service DCTA


Behind the Scenes: Meet Mobility Service Representative Gabby Perez

News to Use

You don’t always think about who is behind the phone when calling a DCTA mobility service representative. You call, give feedback or request a ride and go about your day. We’re taking you behind the scenes to meet some of our awesome mobility service representatives, operators and supervisors and customer service representatives that make DCTA […]

November 20, 2019 / By / Post a Comment

#AskDCTA: What Customer Service Tools Does DCTA Offer Riders?

Rider Tips

Have you ever needed to know the best tips for first-time riders? Not sure how to use our GORequest system? Now you can #AskDCTA! In our monthly blog content series, our customer service team answers frequently-asked rider questions to better engage with our riders and improve their experience when riding DCTA. For the month of […]

November 28, 2017 / By / Post a Comment